jk999 Privacy Policy
Welcome to the jk999 platform. This Privacy Policy ("Policy") sets out our commitment to protecting your personal information. By using jk999's website, mobile application, or any other service, you are considered to have accepted the terms of this Policy. Along with this Policy, you are also encouraged to read our Terms and Conditions, as both documents together govern the relationship between you and us.
This Policy is drawn up in line with applicable data protection laws in Bangladesh and internationally recognised best practices. We use your personal information only for the purposes described here and take all necessary technical and organisational measures to protect it from unauthorised disclosure or sale.
What information we collect
jk999 collects certain types of personal information in order to provide services to users. This information comes from two main sources: what you provide directly, and what is collected automatically while you use the platform.
1.1 Information you provide directly
The following information may be collected during account registration, verification, and use of services:
- Full name and date of birth (for age verification — our platform is for users aged 21+ only)
- Mobile number and email address
- Password (stored in encrypted form — never kept in plain text under any circumstances)
- National ID number or passport number (for identity verification)
- Transaction details related to bKash, Nagad, Rocket, or bank accounts
- Any information provided when contacting customer support
1.2 Automatically collected information
Information collected automatically when you access and browse the platform includes:
- IP address and device identifier information
- Browser type, operating system, and device model
- Session data, login duration, and page visit history
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
How we use your information
jk999 uses collected information only for specific, lawful, and transparent purposes. Information is not processed for any purpose beyond what is necessary.
2.1 Primary purposes
- Creating, managing, and securing accounts
- Identity verification and age confirmation (under the 21+ rule)
- Processing deposits and withdrawals (bKash, Nagad, Rocket, and bank transfer)
- Providing customer support and resolving assistance requests
- Maintaining proper platform performance and resolving technical issues
2.2 Additional purposes
- Informing you about promotional offers, bonuses, and updates (based on consent)
- Fraud detection, prevention of deceptive activity, and security monitoring
- Statistical analysis to improve service quality
- Complying with Responsible Gaming guidelines and identifying at-risk behaviour
- Meeting applicable legal obligations
Information storage and security
jk999 makes the protection of user information its highest priority. Our data security measures follow industry-recognised standards.
3.1 Technical safeguards
- All data exchanged on the website and app is secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using industry-standard hashing algorithms
- Financial transaction data is kept in a separate encrypted system
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are active to prevent unauthorised access
3.2 Retention period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period as required by legal obligations, dispute resolution, or fraud prevention. Once no longer needed, information is securely deleted or anonymised.
3.3 Organisational measures
- Only authorised staff may access personal information
- All relevant staff receive privacy training
- Contractual obligations apply when data is shared with third parties
Sharing information with third parties
jk999 never sells or rents your personal information. However, in limited and controlled circumstances, information may be shared with specific third parties.
4.1 Service provider partners
Service providers who assist with the technical operation of our platform, payment processing, and customer support may receive information only to the extent needed to deliver their specific service. All such partners are contractually bound to maintain the same standard of data protection.
4.2 Legal obligations
Information may be disclosed to fulfil court orders, legitimate requests from government authorities, or other legal obligations. In such cases, only the information necessary within the bounds of the legal requirement is disclosed.
4.3 Fraud and crime prevention
jk999 reserves the right to share information with relevant authorities in cases of fraudulent activity or possible violations of the law.
Cookies and tracking technologies
The jk999 platform uses cookies and similar technologies that improve your browsing experience and help enhance the performance of the service.
5.1 Types of cookies
- Essential cookies: Required to maintain login sessions and run the core functions of the site
- Functionality cookies: Save your language and display preferences
- Analytics cookies: Monitor site usage and help identify opportunities for improvement
- Security cookies: Detect unusual login attempts and fraudulent activity
5.2 Cookie controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent certain core functions of the site, such as login or payment, from working correctly.
Your rights
As a jk999 user, you have certain rights over your own personal information. You may contact our support team to exercise these rights.
6.1 Access and review
You have the right to know what information we hold about you and to receive a copy of it. Such requests will be fulfilled within a reasonable time after verification.
6.2 Right to correction
If any information in your account is incorrect or incomplete, you may request that it be corrected. Keeping accurate information is important for secure transactions.
6.3 Deletion request
In certain circumstances you may request that your information be deleted. However, we may be required to retain information relating to legal obligations or ongoing transactions.
6.4 Withdrawable consent
Consent given for marketing communications may be withdrawn at any time. This will not affect the lawfulness of any processing that took place before withdrawal.
Protection of minors
jk999 is a 21+ platform. We do not knowingly collect any personal information from anyone under the age of 21. An age verification process is followed at the time of account registration.
If it comes to our attention that a minor's information has entered our database, it will be deleted immediately and the associated account will be closed. For more details on the online protection of minors, please read our Responsible Gaming page.
International data transfers
Some of jk999's servers or service providers may be located outside Bangladesh. In such cases, your information receives the same standard of protection. Any international transfer ensures that the receiving organisation maintains adequate data protection measures and that the necessary contractual safeguards are in place.
Changes to this Policy
jk999 reserves the right to update this Privacy Policy as needed. Users will be duly notified of significant changes by email or through the platform.
Continued use of the platform after any changes will be considered acceptance of the updated Policy. For answers to general questions about this Policy, please visit our Frequently Asked Questions (FAQ) section.
Applicable law
This Privacy Policy is governed by and interpreted in accordance with the applicable laws of Bangladesh. Any dispute arising from this Policy falls under the jurisdiction of the relevant courts of Bangladesh.
This Policy should be read together with jk999's Terms and Conditions. If you disagree with any part of this Policy, please contact us directly — we will do our best to find a resolution.
Contact us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact our support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Live Chat
For immediate assistance, use the live chat option on the jk999 platform. You generally will not need to wait more than a few minutes for a response.